Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

A staffing and consulting firm in Cebu City is seeking candidates for a customer support role. Responsibilities include responding to inquiries, providing product information, and resolving complaints. Applicants must have a High/Senior High School diploma. The position requires strong communication and problem-solving skills, and no prior experience is necessary as training will be provided. This role may involve shift work in an office environment.

Qualifications

• No prior experience required; training will be provided.
• Empathetic, patient, adaptable, and a team player.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate product information and troubleshooting support.
• Resolve customer complaints on time.

Skills

Strong communication

Problem-solving abilities

Basic computer skills

Education

High/Senior High School diploma

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate product information and troubleshooting support.
• Resolve customer complaints on time.
• Document interactions and maintain customer records.
• Collaborate with team members to improve service delivery.
• Stay updated on company policies and promotions.

Qualifications

• Educational Qualifications: High/Senior High School diploma mandatory.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Strong communication, problem-solving abilities, and basic computer skills.
• Responsibilities and Duties: Assisting customers, resolving inquiries, and providing information about products and services.
• Working Conditions: Office environment, may involve shift work and occasional overtime.
• Qualities and Traits: Empathetic, patient, adaptable, and a team player.