Customer Service Representative

J Fiber Internet Services Corporation; Las Piñas; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A leading internet service provider in Metro Manila seeks a customer service representative to provide exceptional support through phone, email, and chat. Ideal candidates are fresh graduates with a Bachelor’s degree in Business Administration or related fields, possessing excellent communication and problem-solving skills. This role offers an office environment with the possibility of remote work.

Qualifications

• Fresh graduates or students seeking practical experience.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, product information, and order issues.
• Resolve customer complaints efficiently and professionally.

Skills

Excellent communication

Problem-solving

Multitasking abilities

Education

Bachelor’s degree in Business Administration or related field

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, product information, and order issues.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate customer records and document interactions.
• Collaborate with team members to enhance service quality.
• Adhere to company policies and procedures.

Qualifications and Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or related field.
• Experience Level: Fresh graduates or students seeking practical experience.
• Skills and Competencies: Excellent communication, problem-solving, and multitasking abilities.
• Responsibilities and Duties: Address customer inquiries, resolve issues, and provide product information.
• Working Conditions: Office environment, with occasional remote work flexibility.
• Qualities and Traits: Empathetic, patient, and a team player with a positive attitude.