Customer Service Representative (Entry-Level) - Virtual Process

STACKph; Makati; On-site; PHP 167,400 - 234,360; Full time

Job summary

STACKph in the Philippines seeks an entry-level Customer Service Representative to assist customers via phone, email, or chat, providing accurate product information and timely issue resolution. You will document interactions and support continuous improvement of the customer experience.

Working in a virtual environment with flexible hours, no prior experience is required as training is provided; strong communication and organization are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• No experience required; training provided.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to handle multiple tasks and stay organized.
• Virtual work environment with flexible hours.

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints in a timely manner.
• Document customer interactions and update customer records.
• Collaborate with team members to improve customer experience.
• Ability to handle multiple tasks and stay organized.

Skills

Excellent communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Description

• Assist customers with inquiries via phone, email, or chat.


• Provide accurate information about products and services.


• Resolve customer complaints in a timely manner.


• Document customer interactions and update customer records.


• Collaborate with team members to improve customer experience.

Requirements

• Educational Qualifications: High School diploma or equivalent.


• Experience Level: No experience required; training provided.


• Skills and Competencies: Excellent communication and interpersonal skills.


• Qualities and Traits: Strong problem-solving abilities and a customer-first mindset.


• Responsibilities and Duties: Ability to handle multiple tasks and stay organized.


• Working Conditions: Virtual work environment; flexible hours available.