Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service recruitment firm in Cebu City seeks enthusiastic individuals for a customer service role. You will respond to inquiries via phone, email, and chat, assist with product information, and ensure exceptional service. Ideal candidates have strong problem-solving skills and a friendly, adaptable demeanor. This position is in a fast-paced office environment with potential evening or weekend shifts.

Qualifications

• No previous experience required.
• Assist customers and resolve inquiries effectively.
• Work effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Document and track customer interactions accurately.
• Provide exceptional service to enhance customer satisfaction.

Skills

Strong customer service

Problem-solving abilities

Scheduling proficiency

Teamwork

Technical skills

Excellent interpersonal skills

Education

High School/Senior High School diploma

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product information and troubleshooting.
• Document and track customer interactions accurately.
• Provide exceptional service to enhance customer satisfaction.
• Work collaboratively with team members to improve processes.
• Meet performance targets and deadlines consistently.

Qualifications

• Educational Qualifications: High School/Senior High School diploma.
• Experience Level: No previous experience required.
• Skills and Competencies: Strong customer service, problem-solving abilities, scheduling proficiency, teamwork, technical skills, and excellent interpersonal skills.
• Responsibilities and Duties: Assist customers, resolve inquiries, and manage schedules.
• Working Conditions: Office setting, fast-paced environment, may require evening or weekend shifts.
• Qualities and Traits: Friendly, proactive, detail-oriented, and adaptable.