On-Site Telecom Support Specialist – Davao

ALORICA TELESERVICES, INC.; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

ALORICA TELESERVICES, INC. in Davao City is seeking a customer support agent to handle calls, troubleshoot account requests, service questions, and technical concerns related to telecommunications products and services.

You will maintain accurate records and strive for high customer satisfaction while working on-site on shifting schedules, including nights and weekends. The role emphasizes prompt, professional communication in English and a customer-focused approach, with entry-level applicants

Qualifications

• Senior High School graduate or equivalent.

Responsibilities

• Assist customers via calls promptly and professionally.
• Troubleshoot account requests, service questions, and general inquiries.
• Provide technical support for telecommunications products and services.
• Maintain accurate customer records and document interactions.
• Deliver high standard of customer service and contribute to customer satisfaction.

Skills

Good written English

Strong problem-solving

Customer-focused

Willingness to work on-site

Education

Senior High School diploma

Job description

ALORICA TELESERVICES, INC. in Davao City is seeking a customer support agent to handle calls, troubleshoot account requests, service questions, and technical concerns related to telecommunications products and services.

You will maintain accurate records and strive for high customer satisfaction while working on-site on shifting schedules, including nights and weekends. The role emphasizes prompt, professional communication in English and a customer-focused approach, with entry-level applicants