Customer Care Representative - Alorica Davao City - Work Onsite

Alorica Philippines; Davao del Sur; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Competitive Salary Range

Paid Training & Incentives

20% Night Differential

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

Job summary

A customer service provider in Davao City is looking for a Customer Care Representative to handle customer inquiries via various channels. The role requires excellent customer service skills and a strong work ethic. Benefits include a competitive salary, paid training, and various incentives. No prior experience is needed, making it accessible for fresh graduates and vocational graduates. This position is onsite and offers a supportive team environment.

Qualifications

• Ability to work well in a team environment.
• No BPO experience needed; training provided.
• Looking for individuals with dedication and teamwork skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.

Skills

Excellent customer service skills

Strong work ethic

Excellent communication skills

Education

College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad

Job description

Customer Care Representative - Alorica Davao City - Work Onsite

We are seeking a highly skilled and dedicated Customer Care Representative to join our team in Davao City.

Job Description

As a Customer Care Representative, you will be responsible for responding to customer inquiries via phone, email, and chat, providing accurate information about products and services, resolving customer issues and complaints efficiently, maintaining detailed records of customer interactions, collaborating with team members to enhance service quality, and meeting performance metrics to contribute to team goals.

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits

We offer a competitive salary range, paid training and incentives, 20% night differential, 13th month pay, vacation leave/personal time off paid, anniversary bonus, annual performance increase, and the opportunity to work onsite with a professional and supportive team.

• Competitive Salary Range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team

We are looking for individuals with excellent customer service skills, strong work ethic, and the ability to work well in a team environment. If you are a team player with a strong work ethic and excellent communication skills, we encourage you to apply.

Working Location

This position is based in Davao City and requires onsite work. Please note that we do not require you to work overseas, and we advise you to be vigilant and beware of fraud during your job search.

If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.

• withholds your ID,
• requires you to provide a guarantee or collects property,