On-Site Telco Voice Support Specialist (Night/Weekend Shifts)

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

ALORICA TELESERVICES, INC. in Cubao is seeking candidates for on-site technical support roles in telecommunications. You will promptly assist customers, troubleshoot inquiries, and document interactions to ensure high satisfaction ratings.

Applicants with strong English writing skills, a basic 30-35 WPM typing speed, and a customer-focused attitude are preferred. Night and weekend shifts are required; BPO or chat support experience is a plus, but entry-level applicants are welcome.

Qualifications

• Strong written English communication skills.
• Basic typing speed of at least 30-35 WPM.
• Willingness to work on-site in Cubao and follow shifting schedules (including nights and weekends).
• BPO or chat support experience is an advantage; entry-level applicants welcome.

Responsibilities

• Assist customers promptly and professionally through calls.
• Troubleshoot inquiries, account requests, and general service questions in real time.
• Provide technical support for telecommunications products and services.
• Maintain accurate customer records and document interactions.
• Deliver high standards of customer service and support satisfaction ratings.
• Work on-site in Cubao on shifting schedules, including night shifts and weekends.

Skills

English communication

Typing speed

Problem solving

Customer focus

Education

Senior High School

Job description

ALORICA TELESERVICES, INC. in Cubao is seeking candidates for on-site technical support roles in telecommunications. You will promptly assist customers, troubleshoot inquiries, and document interactions to ensure high satisfaction ratings.

Applicants with strong English writing skills, a basic 30-35 WPM typing speed, and a customer-focused attitude are preferred. Night and weekend shifts are required; BPO or chat support experience is a plus, but entry-level applicants are welcome.