Premium Customer Support – Davao (Night/Weekend Shifts)

ALORICA TELESERVICES, INC.

Davao City

On-site

PHP 260,000 - 360,000

Full time

2 days ago

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Job summary

ALORICA TELESERVICES, INC. in Davao City is seeking a Customer Support Associate to handle on-site calls, troubleshoot account requests, service questions and technical concerns related to telecommunications products.

The role requires a Senior High School graduate, strong written English, typing speed of 30–35 WPM, and a customer-focused approach. Shifting schedules including night shifts and weekends are expected.

Qualifications

Senior High School graduate or equivalent.
Good written English communication skills.
Typing speed of at least 30–35 WPM.
Strong problem-solving skills and a customer-focused approach.
Willingness to work on-site in Davao with shifting schedules, including night shifts and weekends.
BPO or chat support experience is an advantage, but entry-level applicants are welcome.
At least one valid ID such as UMID, Postal, National ID or Driver's License.

Responsibilities

Assist customers promptly and professionally through calls.
Troubleshoot customer inquiries, account requests, and general service questions in real time.
Provide technical support for telecommunications products and services.
Maintain accurate customer records and document customer interactions.
Deliver a high standard of customer service and contribute to strong satisfaction ratings.