Healthcare Support & Customer Care Specialist

ALORICA TELESERVICES, INC.

Davao City

On-site

PHP 201,000 - 335,000

Full time

2 days ago

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Job summary

ALORICA TELESERVICES, INC. is hiring for a healthcare customer service role in Davao City.

You will assist customers with professionalism and empathy, providing accurate information about healthcare services, policies and billing while maintaining strict privacy and data protection. Responsibilities include handling inbound and outbound calls, documenting interactions in the company database, escalating complex issues when needed, and meeting performance targets for first-contact resolution and

Qualifications

Strong communication skills, both written and spoken.
Customer-focused mindset with commitment to service excellence.
Able to multitask in a fast-paced environment.
Strong problem-solving and critical-thinking abilities.
Proficient with computer systems and telephone equipment.
Patient, empathetic and emotionally intelligent.
Able to work independently and in a team.

Responsibilities

Handle inbound and outbound calls with professionalism.
Provide accurate information about healthcare services and policies.
Resolve customer inquiries and concerns promptly.
Document customer interactions and maintain records in the database.
Escalate complex issues to supervisors when needed.
Maintain confidentiality and comply with privacy regulations.
Meet performance targets for call handling time and satisfaction.
Participate in ongoing training to improve product knowledge and service skills.