On-Site Customer Support Specialist

NeksJob Philippines; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO and Other Benefits

Career Growth Opportunities

Fun and Supportive Team Environment

Job summary

NeksJob Philippines is seeking a Customer Service Representative to support customers via phone, email, and live chat. You will troubleshoot basic issues, explain product details, and ensure clear communication with customers.

The role requires strong speaking/listening skills, basic computer literacy, and at least 6 months of call center experience. On-site work at Quezon City is expected, with paid training and benefits. Join a team that offers growth opportunities and a supportive environment.

Qualifications

• At least 6 months call center experience
• SH/SHS Grad
• Willing to work on site
• Basic computer literacy
• Good communication skills

Responsibilities

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Skills

Communication skills

Basic computer literacy

Call center experience

Education

SH/SHS Grad

Job description

NeksJob Philippines is seeking a Customer Service Representative to support customers via phone, email, and live chat. You will troubleshoot basic issues, explain product details, and ensure clear communication with customers.

The role requires strong speaking/listening skills, basic computer literacy, and at least 6 months of call center experience. On-site work at Quezon City is expected, with paid training and benefits. Join a team that offers growth opportunities and a supportive environment.