Customer Service Specialist — Troubleshoot & Resolve

Neksjob Philippines; Misamis Oriental; On-site; PHP 301,000 - 385,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines seeks a Customer Service Representative to assist customers via phone, email, and chat. You will troubleshoot issues, manage requests, and provide precise product details. Strong communication and listening skills, plus basic computer proficiency, are required.

Benefits include equity incentives, commissions, performance bonuses, and standard mandated benefits. Training and professional development opportunities are also offered to help you grow in your role.

Qualifications

• Clear communication and active listening skills are essential.
• Basic computer proficiency and ability to navigate multiple systems.

Responsibilities

• Answer customer calls about products, orders, and accounts.
• Provide clear explanations of services and options to customers.
• Investigate and resolve customer concerns to achieve first-call resolution.
• Update customer information accurately.

Skills

Communication skills

Active listening

Computer literacy

Call center experience

Job description

Neksjob Philippines seeks a Customer Service Representative to assist customers via phone, email, and chat. You will troubleshoot issues, manage requests, and provide precise product details. Strong communication and listening skills, plus basic computer proficiency, are required.

Benefits include equity incentives, commissions, performance bonuses, and standard mandated benefits. Training and professional development opportunities are also offered to help you grow in your role.