Customer Care Agent — Inbound Support & Issue Resolution

Neksjob Philippines; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat from our Makati site. You will clarify product details, troubleshoot issues, and aim for high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy, with no previous experience required. On-site, full-time position offering growth opportunities and performance-based incentives.

Qualifications

• Superb verbal communication and active listening skills are essential.
• Basic computer literacy is required.
• No prior experience is necessary; we welcome fresh graduates and entrants.

Responsibilities

• Handle inbound phone calls regarding accounts, product information, and order updates.
• Explain company policies, services, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on first contact.
• Maintain accurate records of all customer interactions and account changes.
• Note: some features may not work properly on your device.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High School

Job description

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat from our Makati site. You will clarify product details, troubleshoot issues, and aim for high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy, with no previous experience required. On-site, full-time position offering growth opportunities and performance-based incentives.