Inbound Customer Care Specialist Troubleshooting & Support

Neksjob Philippines; Pasig; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Service Representative to handle inbound support via phone, email, and chat, based on-site in Pasig. The role emphasizes clear product information, troubleshooting, and high customer satisfaction, with no prior experience required and basic computer literacy expected.

The position focuses on resolving issues at the first point of contact, maintaining accurate records, and delivering courteous service.

Qualifications

• 6 months call center experience.
• Superb verbal communication skills and active listening.
• Basic computer literacy and ability to use common tools.

Responsibilities

• Handle inbound calls about accounts, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Call center experience

Job description

Neksjob Philippines is hiring a Customer Service Representative to handle inbound support via phone, email, and chat, based on-site in Pasig. The role emphasizes clear product information, troubleshooting, and high customer satisfaction, with no prior experience required and basic computer literacy expected.

The position focuses on resolving issues at the first point of contact, maintaining accurate records, and delivering courteous service.