Customer Support Specialist — On-Site, Paid Training & Growth

NeksJob Philippines; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO and Other Benefits

Career Growth

Fun and Supportive Team Environment

Job summary

NeksJob Philippines is seeking a Customer Service Representative to assist customers by phone, email, and live chat from our Makati, Philippines site. You will help resolve product and account questions, explain services, and troubleshoot issues with clear, friendly communication.

The role requires basic computer literacy and good speaking/listening skills, with a preference for candidates having call center experience.

Qualifications

• At least 6 months call center experience.
• SH/SHS Grad.
• Willing to work on site.
• Basic computer literacy.
• Good communication skills.

Responsibilities

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Skills

Call center experience

Good communication skills

Basic computer literacy

Education

Senior High School graduate

Job description

NeksJob Philippines is seeking a Customer Service Representative to assist customers by phone, email, and live chat from our Makati, Philippines site. You will help resolve product and account questions, explain services, and troubleshoot issues with clear, friendly communication.

The role requires basic computer literacy and good speaking/listening skills, with a preference for candidates having call center experience.