On-site B2B Customer Success & Onboarding Specialist

E88 Ventures, Inc.; Pasig; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Supportive team culture

Opportunities for career growth

Engaging work environment in the motorcycle and EV industry

Job summary

A growing start-up in Pasig is seeking a Customer Success Specialist to enhance their B2B relationships. You will drive onboarding and retention, ensuring goals are met while maintaining strong communication with partners in both English and Tagalog. Ideal candidates are motorcycle enthusiasts who thrive in dynamic environments. This full-time role offers a chance to shape processes and grow within a supportive team culture.

Qualifications

• 2+ years in Customer Success, Customer Service, or Account Management.
• Strong English and Tagalog communication skills.
• Motorcycle enthusiast or familiarity with motorcycle culture.
• Comfortable in a start-up environment with evolving processes.
• Willing to work on-site in Kapitolyo, Pasig City.
• Self-motivated and adaptable.

Responsibilities

• Own the end-to-end onboarding of new B2B partners.
• Conduct regular check-ins and health reviews.
• Coordinate with Helpdesk, QA, and TQC to resolve issues.
• Maintain and update partner dashboards and feedback loops.
• Collaborate with departments to refine partner-facing materials.
• Flag product or service gaps based on feedback.

Skills

Customer Success

Customer Service

Account Management

Strong English communication

Strong Tagalog communication

Adaptability

Self-motivation

Education

Bachelor's degree

Job description

A growing start-up in Pasig is seeking a Customer Success Specialist to enhance their B2B relationships. You will drive onboarding and retention, ensuring goals are met while maintaining strong communication with partners in both English and Tagalog. Ideal candidates are motorcycle enthusiasts who thrive in dynamic environments. This full-time role offers a chance to shape processes and grow within a supportive team culture.