B2B Key Account & Customer Success Specialist

Focus Global Inc.; Mandaluyong; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Focus Global Inc. is seeking a B2B Customer Experience Specialist in Metro Manila to manage and grow relationships with existing business clients and ensure an exceptional after-sales experience.

The role focuses on maintaining key accounts, upselling service offerings, coordinating pre-site inspections, and serving as the primary contact for clients throughout the journey. This position requires frequent client meetings, strong relationship management skills, and close collaboration with

Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality, Engineering, or a related field.
• At least 2–5 years of experience in B2B sales, key account management, customer success, or customer experience.
• Experience handling corporate clients and managing long-term business relationships.
• Proven experience in upselling or cross-selling products and services is highly preferred.
• Strong relationship-building, negotiation, and communication skills.
• Customer-centric mindset with excellent problem-solving and stakeholder management abilities.
• Comfortable conducting regular client meetings and site visits.
• Proficient in Microsoft Office and CRM systems.
• Willing to travel for client visits as needed.

Responsibilities

• Manage and maintain B2B accounts as primary contact for service-related concerns and opportunities.
• Conduct regular client visits to strengthen relationships and understand business needs.
• Identify and pursue upsell opportunities including PM, Technogym Care, and other services.
• Coordinate pre-site visits to assess requirements and recommend service solutions.
• Coordinate with internal teams to address concerns and ensure a seamless customer experience.
• Monitor account performance to improve engagement, retention, and partnerships.
• Prepare proposals, quotations, and service recommendations.
• Maintain records of client interactions and opportunities in CRM.
• Stay updated on Technogym products, services and industry trends.

Education

Bachelor's degree in Business Administration, Marketing, Hospitality, Engineering, or a related field

Tools

Microsoft Office

CRM systems

Job description

Focus Global Inc. is seeking a B2B Customer Experience Specialist in Metro Manila to manage and grow relationships with existing business clients and ensure an exceptional after-sales experience.

The role focuses on maintaining key accounts, upselling service offerings, coordinating pre-site inspections, and serving as the primary contact for clients throughout the journey. This position requires frequent client meetings, strong relationship management skills, and close collaboration with