B2B Customer Success Manager - Strategic Growth & Retention

Recruitify_HR; Taguig; Hybrid; PHP 502,200 - 558,000; Full time

Benefits offered by this job

HMO Coverage

Life Insurance

Sign-On Bonus

Job summary

A recruitment company in Metro Manila is seeking a candidate with extensive B2B account management experience for a role managing client relationships. This hybrid setup requires strong communication and stakeholder management skills. The successful candidate will engage in driving product adoption, implement customer retention strategies, and collaborate with various internal teams. A Bachelor's degree in a relevant field and 12 years of experience are mandatory.

Qualifications

• Must have at least 12 years of B2B Account Management experience.
• Experience in handling client relationships in a B2B environment is required.

Responsibilities

• Manage and grow B2B client accounts.
• Drive product adoption and encourage use of new features.
• Identify churn risks and implement retention strategies.
• Conduct regular business reviews (quarterly/annual).
• Collaborate with internal teams: Sales, Product, Marketing, Support, and Engineering.
• Build strong client relationships and ensure customer success.
• Align customers with tools and resources to maximize platform value.

Skills

B2B Account Management experience

Strong communication skills

Stakeholder management

Education

Bachelor's Degree in Business, Marketing, IT, Computer Science, or related field

Job description

A recruitment company in Metro Manila is seeking a candidate with extensive B2B account management experience for a role managing client relationships. This hybrid setup requires strong communication and stakeholder management skills. The successful candidate will engage in driving product adoption, implement customer retention strategies, and collaborate with various internal teams. A Bachelor's degree in a relevant field and 12 years of experience are mandatory.