B2B Onboarding & Customer Success Specialist

Private Advertiser; Makati; On-site; PHP 400,000 - 700,000; Full time

Job summary

Collo in Philippines is seeking a Customer Success Specialist to drive post-sales onboarding and ongoing support for B2B clients. You will collaborate with sales and product teams to ensure customers gain maximum value from Collo and transition smoothly from contract signing to active use.

You will lead onboarding plans, training sessions, and ongoing support, while building strong stakeholder relationships and monitoring usage to prevent churn. A background in SaaS CS is preferred.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Information Systems, or a related field is required.
• Experience in B2B SaaS or technology platforms is preferred.
• Strong understanding of the B2B customer lifecycle from sales to adoption and retention.

Responsibilities

• Own the end-to-end onboarding process for new B2B customers following contract signing.

Skills

B2B Customer Success

Account Management

SaaS Experience

Stakeholder Management

Training Non-Technical Stakeholders

Education

Bachelor's degree in Business, Marketing, Communications, Information Systems, or related field

Tools

CRM software

Job description

Collo in Philippines is seeking a Customer Success Specialist to drive post-sales onboarding and ongoing support for B2B clients. You will collaborate with sales and product teams to ensure customers gain maximum value from Collo and transition smoothly from contract signing to active use.

You will lead onboarding plans, training sessions, and ongoing support, while building strong stakeholder relationships and monitoring usage to prevent churn. A background in SaaS CS is preferred.