Enterprise SaaS Customer Success Champion

Sutherland Philippines; Taguig; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

Flexible scheduling

Performance incentives

Job summary

A technology solutions company located in Taguig is urgently hiring for a Customer Success Specialist. This role focuses on ensuring customer satisfaction and retention through proactive engagement and reviews. The ideal candidate should have 1-2 years of experience in customer success within a SaaS environment, excellent communication skills, and the ability to manage strategic relationships. Benefits include paid training and various health benefits, with an emphasis on flexibility to meet program needs.

Qualifications

• At least 1-2 years experience in customer success or account management for a SaaS company.
• Experience in leading meetings and customer success reviews.
• Excellent verbal and written communication skills in English.

Responsibilities

• Encourage customers to utilize new features.
• Provide insights and relay customer feedback to teams.
• Evaluate churn and proactively address dissatisfaction.

Skills

Customer Success Management

Communication Skills

Salesforce

Strategic Planning

Project Management

Education

Bachelor's Degree or equivalent

Tools

Salesforce

Job description

A technology solutions company located in Taguig is urgently hiring for a Customer Success Specialist. This role focuses on ensuring customer satisfaction and retention through proactive engagement and reviews. The ideal candidate should have 1-2 years of experience in customer success within a SaaS environment, excellent communication skills, and the ability to manage strategic relationships. Benefits include paid training and various health benefits, with an emphasis on flexibility to meet program needs.