Customer Success Specialist

E88 Ventures, Inc.; Pasig; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Supportive team culture

Opportunities for career growth

Engaging work environment in the motorcycle and EV industry

Job summary

A growing start-up in Pasig is seeking a Customer Success Specialist to enhance their B2B relationships. You will drive onboarding and retention, ensuring goals are met while maintaining strong communication with partners in both English and Tagalog. Ideal candidates are motorcycle enthusiasts who thrive in dynamic environments. This full-time role offers a chance to shape processes and grow within a supportive team culture.

Qualifications

• 2+ years in Customer Success, Customer Service, or Account Management.
• Strong English and Tagalog communication skills.
• Motorcycle enthusiast or familiarity with motorcycle culture.
• Comfortable in a start-up environment with evolving processes.
• Willing to work on-site in Kapitolyo, Pasig City.
• Self-motivated and adaptable.

Responsibilities

• Own the end-to-end onboarding of new B2B partners.
• Conduct regular check-ins and health reviews.
• Coordinate with Helpdesk, QA, and TQC to resolve issues.
• Maintain and update partner dashboards and feedback loops.
• Collaborate with departments to refine partner-facing materials.
• Flag product or service gaps based on feedback.

Skills

Customer Success

Customer Service

Account Management

Strong English communication

Strong Tagalog communication

Adaptability

Self-motivation

Education

Bachelor's degree

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

About the Role:

We’re looking for a strategic, partner-focused Customer Success Specialist to drive onboarding, retention, and relationship health across our B2B accounts. You’ll be the voice of the partner internally—ensuring their goals are met, escalations are resolved, and opportunities are unlocked.

Key Responsibilities:

• Own the end-to-end onboarding of new B2B partners - could be virtual or F2F
• Conduct regular check-ins, KYC (office address, contract status, org changes), health reviews, and upsell conversations
• Coordinate with Helpdesk, QA, and TQC to ensure partner-impacting issues are resolved
• Maintain and update partner dashboards, feedback loops, and escalation logs
• Collaborate with the other departments to refine partner-facing materials
• Flag product or service gaps based on partner feedback and usage trends

Qualifications:

• 2+ years in Customer Success, Customer Service, or Account Management
• Strong English and Tagalog communication skills
• Motorcycle enthusiast or someone familiar with motorcycle culture
• Comfortable in a start-up environment with evolving processes
• Willing to work on-site in Kapitolyo, Pasig City
• Self-motivated and adaptable

Why Join Us?

• Be part of a growing start-up with big ambitions
• Supportive, close-knit team culture
• Opportunities to shape processes and grow your career from the ground up
• Work in an industry fueled by passion and community

If you’re fluent in Tagalog and English, love motorcycles and EVs, and thrive in a fast-paced environment, we’d love to meet you. Prior customer experience is a plus—but not required!