Voice & Non-Voice Accounts | Virtual Hiring | No Mock Call Needed

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Misamis Oriental; On-site; PHP 180,000 - 270,000; Full time

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in the Philippines is seeking enthusiastic customer-service professionals to join as Voice & Non-Voice Accounts representatives. This full-time role is based in Cagayan de Oro, Misamis Oriental, and involves handling customer interactions across voice calls, emails, chat, and social media.

You will be the frontline of our client service operations, with a streamlined virtual hiring process that helps you get started quickly.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal English communication skills.
• Customer service experience or ability to work with customers.
• Ability to multitask across calls, email, chat, and social media.
• Patient, empathetic, and solution-focused approach.
• Typing ability and comfort with computer systems.
• Willingness to work flexible hours and shifts.
• Reliable, punctual, and professional demeanor.
• Call centre/BPO experience is advantageous but not required.

Responsibilities

• Handle inbound and outbound calls with courtesy and professionalism.
• Respond to emails, chat, and social media inquiries promptly.
• Provide accurate product and service information to customers.
• Document all interactions and maintain records in the system.
• Follow company protocols while maintaining quality standards.
• Identify customer needs and offer appropriate solutions or escalation.
• Contribute to team performance targets and customer satisfaction metrics.
• Collaborate with teammates and supervisors to improve service delivery.
• Adapt to different account types and industry requirements.

Skills

English fluency

Customer service

Multitasking

Typing

Empathy

Attention to detail

Reliability

Teamwork

Flexible hours

Education

High school diploma

Tools

CRM software

Computer systems

Job description

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is a leading provider of customer service solutions and employment placement services. We specialise in connecting talented individuals with rewarding career opportunities in the call centre and customer service industry. Our commitment to excellence and employee satisfaction has established us as a trusted partner for both clients and candidates seeking meaningful work in a dynamic environment.

About the role

We are seeking enthusiastic and customer-focused professionals to join our team as Voice & Non-Voice Accounts representatives. This is a full-time position based in Cagayan de Oro, Misamis Oriental. In this role, you will be the frontline of our customer service operations, handling a variety of customer interactions through multiple channels including voice calls, emails, chat, and social media. This position offers an excellent opportunity to develop your customer service skills whilst contributing to the success of our diverse client portfolio. As part of our virtual hiring initiative, we streamline the recruitment process to get you started quickly without the need for mock calls.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy, addressing customer inquiries and resolving issues efficiently
• Respond to customer emails, chat messages, and social media enquiries in a timely and professional manner
• Provide accurate information about products and services to customers
• Document all customer interactions and maintain detailed records in the company system
• Follow company protocols and procedures whilst maintaining quality standards
• Identify customer needs and offer appropriate solutions or escalate to supervisors when necessary
• Contribute to achieving team performance targets and customer satisfaction metrics
• Collaborate with team members and supervisors to improve service delivery
• Adapt to various account types and industry requirements as assigned

What we're looking for

• High school diploma or equivalent qualification
• Strong communication skills in English, both verbal and written
• Customer service experience or proven ability to work effectively in a customer-facing role
• Ability to multitask and manage multiple communication channels simultaneously
• Patience, empathy, and a genuine desire to help customers
• Typing proficiency and comfort with computer systems and software applications
• Ability to work flexible hours and adapt to shift-based scheduling
• Strong listening skills and attention to detail
• Problem-solving ability and initiative in resolving customer concerns
• Reliability and punctuality with a professional attitude towards work
• Previous call centre or BPO experience is advantageous but not essential

What we offer

At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY, we value our employees and are committed to supporting their professional growth and wellbeing. We offer a competitive remuneration package and a supportive work environment where your contributions are recognised and appreciated. Our streamlined virtual hiring process ensures you can begin your career with us efficiently. We provide ongoing training and development opportunities to enhance your skills and advance your career within the customer service industry. Our team-oriented culture fosters collaboration and mutual support amongst colleagues.

We celebrate diversity and create an inclusive workplace where all employees feel valued and supported in their roles.