NON-VOICE CUSTOMER SERVICE REPRESENTATIVE

Talent Outsourcing Channel Solutions; Davao City; Vor Ort; PHP 167.000 - 279.000; Vollzeit

Benefits dieser Stelle

Career development opportunities

Ongoing training programs

Work-life balance

Zusammenfassung

Talent Outsourcing Channel Solutions seeks a Non-Voice Customer Service Representative to join our Davao City team. The role focuses on written support across email, chat, and other text-based channels, delivering quality customer service.

You will handle inquiries, resolve issues, and maintain records while adhering to policies and quality standards. A HS/SHS diploma with engagement experience is preferred, and you will work in a collaborative, growth-oriented environment.

Qualifikationen

• Strong written communication with excellent grammar and spelling.
• HS/SHS Grad + 6 Customer Engaement Experience (BPO OR NONBPO)
• Proficient with computers, databases and CRM systems.
• Able to work independently and as part of a team.

Aufgaben

• Respond to customer inquiries via email, live chat and other written platforms.
• Resolve customer issues with empathy, patience and efficiency.
• Provide accurate product and service information to customers.
• Document interactions and maintain records in company systems.
• Follow company policies and standards.
• Identify opportunities to improve customer experience.
• Escalate complex issues to appropriate departments.
• Meet or exceed response time and satisfaction targets.
• Collaborate with team members and share best practices.
• Maintain confidentiality of customer information.

Kenntnisse

Strong written communication

Multitasking

Patience and empathy

Problem solving

CRM software proficiency

Attention to detail

Independent yet collaborative

Ausbildung

High school diploma or equivalent

Tools

CRM software

Jobbeschreibung

About the role

Talent Outsourcing Channel Solutions is seeking a Non-Voice Customer Service Representative to join our growing team in Davao City, Davao del Sur. This is a full-time position that plays a crucial role in delivering exceptional customer support through written communication channels. As a Non-Voice Customer Service Representative, you will be the frontline of our customer service operations, handling inquiries, resolving issues, and ensuring customer satisfaction through email, chat, and other text-based platforms. This role is essential to maintaining our reputation for outstanding service and building lasting relationships with our clients.

Key responsibilities

• Respond to customer inquiries via email, live chat, and other written communication platforms in a timely and professional manner
• Resolve customer issues and complaints with empathy, patience, and efficiency
• Provide accurate product and service information to customers
• Document customer interactions and maintain detailed records in the company's systems
• Follow company policies, procedures, and quality standards consistently
• Identify opportunities to enhance customer experience and suggest improvements
• Escalate complex issues to appropriate departments or supervisors when necessary
• Meet or exceed performance targets, including response time and customer satisfaction metrics
• Collaborate with team members to share best practices and support collective goals
• Maintain confidentiality and handle sensitive customer information securely

What we’re looking for

• Strong written communication skills with excellent grammar and spelling
• Customer service experience in a call centre, BPO, or similar customer-facing environment ; HS/SHS Grad + 6 Customer Engaement Experience (BPO OR NONBPO)
• Ability to multitask and manage multiple customer interactions simultaneously
• Patience and empathy when dealing with frustrated or difficult customers
• Problem-solving skills and ability to think critically
• Proficiency in using computer systems, databases, and CRM software
• Attention to detail and accuracy in documentation
• Ability to work independently whilst being part of a collaborative team
• Flexibility to adapt to changing priorities and procedures
• High school diploma or equivalent; additional qualifications in customer service are advantageous

What we offer

Talent Outsourcing Channel Solutions is committed to supporting the growth and wellbeing of our employees. We offer competitive remuneration packages, opportunities for career development and advancement within a dynamic outsourcing environment, and a supportive team culture where your contributions are valued. We provide ongoing training and development programmes to help you enhance your skills and progress in your career. We also prioritise work-life balance and provide a professional work environment with clear performance metrics and recognition for outstanding achievement.

About us

Talent Outsourcing Channel Solutions is a leading outsourcing and customer service provider dedicated to delivering high-quality solutions to businesses across various industries. With a focus on excellence, innovation, and customer satisfaction, we partner with organisations to provide reliable, scalable customer service operations. Our mission is to empower businesses by offering skilled, dedicated teams that exceed expectations. We pride ourselves on fostering a culture of professionalism, continuous improvement, and employee engagement, making us an employer of choice in the outsourcing industry.