TaskUs Las Pinas - Non Voice and Voice Account

TaskUs; Las Piñas; Vor Ort; PHP 201.000 - 335.000; Vollzeit

Benefits dieser Stelle

Free Meal Onsite

Competitive salary with performance/in

Health and wellness benefits

Career development opportunities

Flexible working arrangements where at

Collaborative work environment

Zusammenfassung

TaskUs in Las Piñas City, Metro Manila is hiring Non Voice and Voice Account Representatives for a full-time role. You will handle customer interactions across voice, email, and chat, delivering courteous, accurate support to clients’ customers.

We welcome high school graduates with strong English, good communication, and the ability to multitask. Training is provided, and there are growth opportunities within a collaborative, inclusive team at TaskUs.

Qualifikationen

• High school diploma or equivalent required.
• No prior BPO experience required, though customer service experience is a plus.
• Strong English communication skills, both written and spoken.

Aufgaben

• Handle inbound and outbound inquiries via voice, email, chat, or other channels.
• Provide accurate, courteous responses and resolve issues promptly.
• Document interactions and maintain clear records per company standards.
• Support colleagues and escalate complex issues to supervisors as needed.
• Meet quality and performance targets.

Kenntnisse

Strong communication

Multitasking

Written English

Phone etiquette

Problem solving

Ausbildung

High school diploma

Tools

CRM software

Basic IT skills

Jobbeschreibung

About us
TaskUs is a leading provider of customer service and support solutions, delivering excellence in business process outsourcing services to global clients across diverse industries. We are committed to creating an inclusive, supportive workplace where our team members can thrive and develop their careers. With a focus on innovation and customer satisfaction, TaskUs continues to grow as a trusted partner for businesses worldwide.

About the role
We are seeking talented individuals to join our team in Las Piñas City, Metro Manila as Non Voice and Voice Account Representatives. This is a full-time position offering you the opportunity to work in a dynamic customer service environment, providing exceptional support to our clients' customers. Whether you choose to focus on non-voice channels such as email and chat or voice-based customer interactions, you will play a vital role in delivering outstanding service and maintaining client satisfaction. This position is based in our Las Piñas City, Metro Manila office.

Key responsibilities

• Handle inbound and outbound customer inquiries through voice, email, chat and other communication channels

• Provide accurate, courteous and timely responses to customer questions and concerns

• Document all customer interactions and maintain detailed records in accordance with company standards

• Resolve customer issues efficiently whilst maintaining a professional demeanour

• Follow company protocols and procedures to ensure consistency in service delivery

• Meet or exceed quality assurance standards and performance metrics

• Collaborate with team members and supervisors to continuously improve service delivery

• Escalate complex issues to senior staff when necessary

• Contribute to a positive team environment by supporting colleagues and fostering collaboration

What we’re looking for

• No BPO experience

• High school diploma or equivalent qualification

• Strong communication skills, both written and verbal, with clear and professional English language proficiency

• Customer service experience, preferably in a call centre or similar environment

• Ability to multitask and manage multiple customer interactions simultaneously

• Patient, empathetic approach to customer interactions and problem-solving

• Proficiency with computer systems and basic software applications

• Attention to detail and strong organisational skills

• Ability to work flexible hours, including potential weekends and shifts

• For voice roles: clear speaking voice and comfort with phone-based communication

• For non-voice roles: excellent typing speed and written communication skills

• Willingness to undergo training and adhere to company guidelines

What we offer

• Free Meal Onsite

• Competitive salary package with performance incentives

• Comprehensive health and wellness benefits

• Career development and training opportunities to support your professional growth

• Collaborative and inclusive work environment

• Employee recognition programmes

• Flexible working arrangements where applicable

• Access to employee assistance programmes and support services

• Opportunity to work with leading global brands and diverse client portfolios