Voice & Non-Voice Accounts | Virtual Hiring | No Mock Call Needed

TASK AGENCIES INC; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health and wellness programmes

Performance-based incentives

Flexible working arrangements

Job summary

TASK AGENCIES INC is hiring for Voice and Non-Voice Accounts in Cubao, Quezon City, Metro Manila. This full-time role welcomes individuals seeking to start or grow a career in customer service, handling calls, emails, chat, and social media with a customer-first approach.

The position offers virtual hiring with no mock call requirement, comprehensive training, and opportunities for progression within a supportive team environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Customer service experience is preferred but not mandatory.
• Ability to handle multiple channels (voice, email, chat, social) simultaneously.
• Strong problem-solving mindset with a customer-first approach.
• Patience, empathy, and calmness under pressure.
• Good time management and accuracy in documentation.

Responsibilities

• Handle inbound and outbound customer service calls with professionalism and courtesy.
• Respond to customer inquiries via email, chat, and social platforms with accuracy and promptness.
• Provide product or service information and address customer concerns.
• Document customer interactions in the company system accurately.

Skills

Communication skills

Customer service

Multichannel handling

Problem solving

Time management

Empathy

Detail oriented

Job description

Voice & Non-Voice Accounts | Virtual Hiring | No Mock Call Needed

About us

TASK AGENCIES INC is a leading customer service and call centre solutions provider, dedicated to delivering exceptional support experiences to our clients and their customers. We specialise in both voice and non-voice customer service accounts, providing comprehensive outsourcing services that help businesses maintain high standards of customer satisfaction. With a commitment to excellence, innovation, and employee development, we create an environment where talented professionals can thrive and build rewarding careers in the customer service industry.

About the role

We are seeking dedicated and customer-focused professionals to join our team for Voice and Non-Voice Accounts on a full-time basis. This is an excellent opportunity for individuals looking to start or advance their career in customer service. Based in Cubao, Quezon City, Metro Manila, this role is perfect for those who are passionate about delivering outstanding customer support across multiple communication channels.
As a Voice & Non-Voice Accounts representative, you will be the frontline of our client organisations, handling customer inquiries with professionalism, empathy, and efficiency. Whether you're managing inbound calls, responding to emails, or assisting via chat and social media, you'll play a vital role in ensuring customers receive the support they need. This is a virtual hiring opportunity with no mock call required, making it accessible to candidates who are eager to demonstrate their capabilities on the job.

Key responsibilities

Handle inbound and outbound customer service calls with professionalism and courtesy

Respond to customer inquiries via email, chat, and social media platforms with accuracy and promptness

Provide product or service information to customers and address their concerns effectively

Document customer interactions accurately in the company management system

Maintain high standards of customer satisfaction whilst meeting productivity targets

Follow company protocols and procedures to ensure consistency in service delivery

Escalate complex issues to supervisors or specialist teams when necessary

Contribute to a positive team environment and support colleagues when needed

Continuously seek opportunities to improve communication skills and product knowledge

What we're looking for

Excellent communication skills, both verbal and written, with clear and professional articulation

Customer service experience is preferred but we welcome enthusiastic candidates willing to learn

Ability to handle multiple communication channels simultaneously (voice, email, chat, social media)

Strong problem-solving skills and a customer-first mindset

Patience, empathy, and the ability to remain calm under pressure

Time management skills with the ability to prioritise tasks effectively

Proficiency in using computers and familiarity with customer service software systems

Attention to detail and accuracy in documentation

Reliability and commitment to meeting performance metrics and targets

Flexibility to work in shifts, including weekends and holidays as required

Excellent listening skills and the ability to follow instructions

What we offer

Competitive salary and benefits package commensurate with experience

Comprehensive training programme to equip you with the knowledge and skills needed for success

Opportunities for career progression and advancement within the organisation

A supportive and collaborative team environment where your contributions are valued

Flexible working arrangements and shift options to support work-life balance

Access to ongoing professional development and training initiatives

Health and wellness programmes designed to support your wellbeing

Performance-based incentives and recognition programmes

A welcoming workplace culture that celebrates diversity and inclusion