Non-Voice Support Specialist — Fast Resolutions & Growth

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

An open, friendly and professional work environment

Career growth opportunities

Performance incentives and employee perks

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A leading communication consultancy in the Philippines is looking for candidates for a dynamic customer service role. Responsibilities include addressing customer concerns via phone and written correspondence, resolving issues quickly, and matching customer needs to company offerings. The role offers a friendly work environment, competitive salary, performance incentives, and extensive benefits, including healthcare and retirement insurance. This is an excellent opportunity for individuals looking to grow within the company with no prior experience required.

Qualifications

• No experience required.

Responsibilities

• Communicates with customers on the phone or in writing to address concerns.
• Resolves customer issues on the first call without transfers.
• Matches customer demands to products and solutions.
• Uses influencing skills to gain customer buy-in.
• Communicates specific information to clients and colleagues.

Job description

A leading communication consultancy in the Philippines is looking for candidates for a dynamic customer service role. Responsibilities include addressing customer concerns via phone and written correspondence, resolving issues quickly, and matching customer needs to company offerings. The role offers a friendly work environment, competitive salary, performance incentives, and extensive benefits, including healthcare and retirement insurance. This is an excellent opportunity for individuals looking to grow within the company with no prior experience required.