Customer Support Specialist - Fast Growth & Perks

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Competetive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A leading communications consultancy is seeking individuals to join their team in Quezon City, Philippines. The role involves customer communication through phone and written correspondence, resolving issues efficiently, and matching customer needs to products. The company offers an open work environment, growth opportunities, performance incentives, and competitive salary including benefits like HMO and a 13th Month Pay. This role requires no prior experience and fosters work-life balance.

Qualifications

• No experience required.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services.
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in.
• Communicating specific information to internal and external clients and sharing understanding with colleagues.

Job description

A leading communications consultancy is seeking individuals to join their team in Quezon City, Philippines. The role involves customer communication through phone and written correspondence, resolving issues efficiently, and matching customer needs to products. The company offers an open work environment, growth opportunities, performance incentives, and competitive salary including benefits like HMO and a 13th Month Pay. This role requires no prior experience and fosters work-life balance.