Customer Support Specialist - Fast Growth & Perks

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Open and friendly work environment

Performance incentives

Competitive salary

13th Month Pay

HMO with 3 free Beneficiaries

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Work-life Balance Programs

Job summary

A leading communications consultancy firm in Metro Manila is seeking customer service representatives. The role involves resolving customer concerns through effective communication and matching client products to customer demands. Candidates do not need prior experience. The company offers a friendly work environment, competitive salary, and performance incentives. There are also career advancement opportunities and comprehensive employee benefits, including HMO from day one and retirement insurance for qualified staff.

Qualifications

• No experience required.

Responsibilities

• Communicates with customer on the phone to deal with concerns.
• Resolves customer issues on the first call whenever possible.
• Matches customers’ demands to products and services.
• Uses influencing abilities to recover from objections.
• Shares understanding with colleagues.

Job description

A leading communications consultancy firm in Metro Manila is seeking customer service representatives. The role involves resolving customer concerns through effective communication and matching client products to customer demands. Candidates do not need prior experience. The company offers a friendly work environment, competitive salary, and performance incentives. There are also career advancement opportunities and comprehensive employee benefits, including HMO from day one and retirement insurance for qualified staff.