Customer Service Specialist - Grow Your Career & Earn Perks

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Opportunities for rapid career growth

Work-life Balance Programs

Job summary

A leading communications consultancy in Quezon City is seeking candidates for customer communication roles. The ideal candidate will handle customer inquiries via phone and written correspondence, resolving issues on the first contact. This position offers a supportive work environment, competitive salary, and various benefits such as performance incentives and career growth opportunities. No prior experience is required.

Qualifications

• No experience required but communication skills are necessary.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence.
• Resolves customer issues on the first call without transfers.
• Matches customer demands to products and services.
• Uses influencing abilities to recover objections.
• Communicates specific information to clients.

Job description

A leading communications consultancy in Quezon City is seeking candidates for customer communication roles. The ideal candidate will handle customer inquiries via phone and written correspondence, resolving issues on the first contact. This position offers a supportive work environment, competitive salary, and various benefits such as performance incentives and career growth opportunities. No prior experience is required.