Customer Support: Non-Voice & Voice with Fast Growth

Sapient Global Services; Quezon City; On-site; PHP 245,520 - 312,480; Full time

Benefits offered by this job

Competitive Salary (up to 25K)

Monthly Commissions

HMO with 2 FREE Dependents from Day 1

Flexible Shifts (Day, Mid, and Night)

Life Insurance & Retirement Plan

Job summary

A customer service solutions provider in Metro Manila seeks a Customer Support Representative. This role involves addressing customer inquiries while providing effective solutions across different channels. Ideal candidates will be detail-oriented with strong communication skills. The company offers a competitive salary of up to 25K, performance bonuses, and a fast-tracked career path, making it an excellent opportunity for both newcomers and experienced professionals in customer service.

Qualifications

• No prior customer service experience necessary; comprehensive training provided.
• Customer-facing work experience is a plus.
• Must be able to adapt to changing customer needs.

Responsibilities

• Handle customer inquiries and resolve issues across various channels.
• Process orders, returns, and account updates efficiently.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Strong communication and interpersonal skills

Attention to detail

Effective problem-solving abilities

Ability to work in a fast-paced environment

Proficiency with customer service tools

Education

High school diploma or equivalent

Job description

A customer service solutions provider in Metro Manila seeks a Customer Support Representative. This role involves addressing customer inquiries while providing effective solutions across different channels. Ideal candidates will be detail-oriented with strong communication skills. The company offers a competitive salary of up to 25K, performance bonuses, and a fast-tracked career path, making it an excellent opportunity for both newcomers and experienced professionals in customer service.