Non-Voice CSR – November Class | Urgent Hiring

TASK AGENCIES INC; Davao City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Comprehensive training programme

Competitive compensation

Career progression

Supportive team environment

Full-time employment

Job summary

TASK AGENCIES INC in Davao City, Philippines, is hiring for a Non-Voice CSR in the November class. You will handle email, chat, and social media inquiries, ensuring accurate, timely support and first-contact resolution where possible.

Join a full-time, training-focused team in a fast-paced call centre environment, providing friendly, professional service daily. Ideal candidates have a high school diploma, strong English writing, good typing speed, and a collaborative, detail-oriented mindset.

Qualifications

• High school diploma or equivalent required.
• Excellent written English communication skills.
• Prior customer service experience in a call centre or similar environment preferred.
• Strong typing skills and computer literacy.
• Ability to multitask and manage time in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Attention to detail in documenting information.
• Professional demeanor under pressure.
• Team-oriented with adaptability to changing priorities.

Responsibilities

• Respond to customer inquiries via email, chat, and other non-voice channels within established timeframes.
• Provide accurate, courteous, and professional assistance to resolve issues on first contact when possible.
• Document all interactions and transactions in company systems with precision.
• Follow policies and guidelines to ensure compliance and quality standards.
• Escalate complex issues to senior team members or supervisors as needed.
• Maintain understanding of product and service offerings to provide informed support.
• Contribute to team metrics and customer satisfaction targets.
• Collaborate with team members and other departments for seamless experiences.
• Identify opportunities for process improvements and provide feedback to management.

Skills

Typing skills

English proficiency

Customer service

Multitasking

Attention to detail

Professional demeanor

Team player

Time management

Flexibility

Education

High school diploma

Job description

Non-Voice CSR – November Class | Urgent Hiring

About the role

TASK AGENCIES INC is seeking dedicated Non-Voice Customer Service Representatives to join our growing team in a full-time capacity. This is an exciting opportunity to work in a dynamic call centre environment where you will provide exceptional customer support through non-voice channels such as email, chat, and social media. Based in Davao City, Davao del Sur, this role is critical to maintaining our company's reputation for outstanding customer service and support. As part of the November class intake, you will receive comprehensive training and become an integral member of our customer-facing operations team.

Key responsibilities

• Respond to customer inquiries via email, chat, and other non-voice communication channels within established timeframes
• Provide accurate, courteous, and professional assistance to resolve customer issues and concerns on the first contact whenever possible
• Document all customer interactions and transactions in the company systems with precision and attention to detail
• Follow company policies, procedures, and guidelines consistently to ensure compliance and quality standards
• Escalate complex or unresolved issues to senior team members or supervisors as appropriate
• Maintain a thorough understanding of product and service offerings to provide informed support
• Contribute to team metrics and performance targets, including response times and customer satisfaction ratings
• Collaborate with team members and other departments to ensure seamless customer experiences
• Identify opportunities for process improvements and provide feedback to management

What we're looking for

• High school diploma or equivalent qualification at minimum
• Excellent written communication skills with strong command of English, both in grammar and spelling
• Proven customer service experience in a call centre or similar environment is preferred
• Strong typing skills and proficiency with computer systems and software
• Ability to multitask effectively and manage time efficiently in a fast-paced environment
• Patient, empathetic approach to customer interactions with a genuine desire to help resolve problems
• Attention to detail and commitment to accuracy when documenting customer information
• Professional demeanour and ability to maintain composure when handling difficult situations
• Willingness to work in a team-oriented environment and adapt to changing priorities
• Flexibility and reliability, with the ability to adhere to assigned schedules

What we offer

• Comprehensive training programme to equip you with the skills and knowledge needed to excel in your role
• Competitive compensation package and benefits commensurate with experience
• Opportunities for career progression and development within a growing organisation
• Supportive team environment with experienced supervisors and mentors
• Full-time employment with consistent working hours and scheduled shifts

About us

TASK AGENCIES INC is a leading customer service outsourcing provider committed to delivering exceptional support solutions for our clients worldwide. With a focus on quality, professionalism, and customer satisfaction, we have built a reputation for excellence in the call centre and customer service industry. Our team in Davao City is dedicated to providing outstanding service experiences whilst maintaining a positive and inclusive workplace culture. We value our employees and believe that investing in their training, development, and wellbeing directly contributes to the outstanding service we deliver to our clients.