Non-Voice CSR: Email & Chat Support — Full-Time

TASK AGENCIES INC; Davao City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Comprehensive training programme

Competitive compensation

Career progression

Supportive team environment

Full-time employment

Job summary

TASK AGENCIES INC in Davao City, Philippines, is hiring for a Non-Voice CSR in the November class. You will handle email, chat, and social media inquiries, ensuring accurate, timely support and first-contact resolution where possible.

Join a full-time, training-focused team in a fast-paced call centre environment, providing friendly, professional service daily. Ideal candidates have a high school diploma, strong English writing, good typing speed, and a collaborative, detail-oriented mindset.

Qualifications

• High school diploma or equivalent required.
• Excellent written English communication skills.
• Prior customer service experience in a call centre or similar environment preferred.
• Strong typing skills and computer literacy.
• Ability to multitask and manage time in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Attention to detail in documenting information.
• Professional demeanor under pressure.
• Team-oriented with adaptability to changing priorities.

Responsibilities

• Respond to customer inquiries via email, chat, and other non-voice channels within established timeframes.
• Provide accurate, courteous, and professional assistance to resolve issues on first contact when possible.
• Document all interactions and transactions in company systems with precision.
• Follow policies and guidelines to ensure compliance and quality standards.
• Escalate complex issues to senior team members or supervisors as needed.
• Maintain understanding of product and service offerings to provide informed support.
• Contribute to team metrics and customer satisfaction targets.
• Collaborate with team members and other departments for seamless experiences.
• Identify opportunities for process improvements and provide feedback to management.

Skills

Typing skills

English proficiency

Customer service

Multitasking

Attention to detail

Professional demeanor

Team player

Time management

Flexibility

Education

High school diploma

Job description

TASK AGENCIES INC in Davao City, Philippines, is hiring for a Non-Voice CSR in the November class. You will handle email, chat, and social media inquiries, ensuring accurate, timely support and first-contact resolution where possible.

Join a full-time, training-focused team in a fast-paced call centre environment, providing friendly, professional service daily. Ideal candidates have a high school diploma, strong English writing, good typing speed, and a collaborative, detail-oriented mindset.