Customer Service Representative – Start ASAP

TASK AGENCIES INC; Davao City; Presencial; PHP 240.000 - 360.000; Tempo integral

Benefícios oferecidos por esta vaga

Incentives

Comprehensive training

Career advancement

Health and wellness benefits

Team support

Employee assistance programmes

Professional development

Resumo da vaga

TASK AGENCIES INC is seeking a Customer Service Representative to join our call centre team in Davao City. This full-time role focuses on handling inbound and outbound calls while delivering excellent service to customers.

The position emphasizes resolving inquiries, logging interactions, and achieving performance metrics. On-going training and development are provided to support growth within the company.

Qualificações

• High school diploma or equivalent qualification.
• Proven customer service experience in a call centre or fast‑paced environment.
• Strong communication and listening skills with diverse customers.
• Proficiency in using CRM software and Microsoft Office applications.
• Ability to multitask and meet performance metrics consistently.

Responsabilidades

• Answer incoming customer calls promptly and professionally, addressing enquiries and requests.
• Provide accurate information about products, services and company policies.
• Log customer interactions and feedback into the system with accuracy.
• Resolve customer complaints and issues in a timely manner, escalating to supervisors when needed.
• Process customer orders, payments and account updates accurately and securely.
• Follow company scripts and procedures to ensure consistency and quality standards.
• Achieve and maintain performance targets including call handling time and customer satisfaction metrics.

Conhecimentos

Communication skills

Multitasking

CRM software

Microsoft Office

Verbal & written English

Formação

High school diploma

Ferramentas

CRM software

Microsoft Office

Descrição da vaga

Customer Service Representative – Start ASAP

About the role TASK AGENCIES INC is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic call centre team in Davao City, Davao del Sur. This is a full-time position offering an exciting opportunity to be the voice of our company and make a real difference in customers' experiences. As a Customer Service Representative, you will be at the forefront of our operations, handling inbound and outbound calls whilst delivering exceptional service to our clients. This role is strategically important to our business as it directly impacts customer satisfaction, retention and brand reputation. We are looking to fill this position as soon as possible.

Key responsibilities

• Answer incoming customer calls promptly and professionally, addressing enquiries, concerns and requests with efficiency and courtesy
• Provide accurate information about products, services and company policies to customers
• Log customer interactions and feedback into the system with attention to detail and accuracy
• Resolve customer complaints and issues in a timely manner, escalating complex matters to supervisors when necessary
• Process customer orders, payments and account updates accurately and securely
• Maintain composure and patience whilst handling difficult or upset customers
• Follow company scripts and procedures to ensure consistency and compliance with quality standards
• Achieve and maintain performance targets including call handling time, call quality and customer satisfaction metrics
• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills
• Collaborate with team members and other departments to ensure seamless customer experiences

What we're looking for

• High school diploma or equivalent qualification
• Proven customer service experience, preferably in a call centre or fast-paced customer-facing environment
• Excellent communication skills, both verbal and written, with clear pronunciation and the ability to communicate effectively with diverse customers
• Strong listening skills and the ability to understand customer needs and concerns
• Proficiency in using computer systems, customer relationship management (CRM) software and Microsoft Office applications
• Ability to multitask and manage multiple calls and requests simultaneously without compromising quality
• Patience, empathy and a genuine desire to help customers resolve their issues
• Ability to work in a target-driven environment and meet performance metrics consistently
• Excellent time management and organisational skills
• Reliability, punctuality and a strong work ethic
• Flexibility to work shift patterns, including weekends and holidays if required

What we offer

• Competitive salary and performance-based incentives
• Comprehensive training programme to develop your customer service and product knowledge
• Career advancement opportunities within our growing organisation
• Health and wellness benefits to support your overall wellbeing
• A supportive and collaborative team environment where your contributions are valued
• Employee assistance programmes and support services
• Ongoing professional development and skills training opportunities

About us

TASK AGENCIES INC is a leading customer service and contact centre solutions provider committed to delivering exceptional service excellence to our clients and their customers. With a focus on innovation, quality and employee development, we pride ourselves on creating a workplace where talented individuals can thrive and grow. Our mission is to provide outstanding customer experiences whilst maintaining the highest standards of professionalism and integrity. We believe in investing in our team members and fostering a culture of continuous improvement and mutual respect.