CSR- Non Voice -Open for all

ALL RESOURCE CORPORATION; Davao City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary and benefits

On-the-job training

Career development opportunities

Supportive team environment

Health and wellness initiatives

Regular performance feedback

Flexible scheduling

Job summary

ALL RESOURCE CORPORATION in Davao is seeking a CSR - Non Voice to join our customer service team in a full-time role. You will handle written inquiries via email and chat, deliver clear information, and ensure timely, professional support to clients.

We welcome candidates with or without prior experience. The role offers on-the-job training, competitive pay, and opportunities for career development in a collaborative work environment.

Qualifications

• Strong written communication and clear, professional tone.
• Basic computer literacy and experience with email/chat platforms.
• Excellent attention to detail and organisational skills.
• Ability to multitask and handle multiple inquiries.
• Patient and empathetic approach to customers.
• Willingness to learn and adapt to new systems and processes.

Responsibilities

• Respond to customer inquiries via email, chat, and other written channels.
• Provide accurate information and effective solutions to customer problems.
• Document all customer interactions accurately in the company system.
• Maintain high customer satisfaction with courteous service.
• Follow company policies and quality standards.
• Collaborate with team members and supervisors to resolve issues.
• Process customer requests, complaints, and feedback appropriately.
• Meet productivity and quality targets set by the organisation.

Skills

Strong written communication

Basic computer literacy

Attention to detail

Organisational skills

Multitasking

Empathy

Willingness to learn

Education

High school diploma or equivalent

Job description

About us

ALL RESOURCE CORPORATION is a leading provider of customer service and business solutions, committed to delivering exceptional service to our clients and creating a positive work environment for our team members. We specialise in connecting talented professionals with rewarding career opportunities across various industries. Our company values innovation, integrity, and continuous improvement, whilst maintaining a strong commitment to employee development and workplace satisfaction.

About the role

We are seeking a CSR - Non Voice to join our dynamic customer service team in Davao. This is a full-time position offering an excellent opportunity for individuals new to the customer service industry or those seeking to transition into non-voice based support roles. In this position, you will play a vital role in delivering outstanding customer support through written communication channels, ensuring that our clients receive timely, professional, and effective assistance. This role is open to all candidates, regardless of previous experience, making it an ideal entry point into the customer service sector.

Key responsibilities

• Respond to customer inquiries via email, chat, and other written communication channels in a timely and professional manner

• Provide accurate information and effective solutions to customer problems and questions

• Document all customer interactions and transactions accurately in the company system

• Maintain a high level of customer satisfaction by delivering courteous and helpful service

• Follow company policies, procedures, and quality standards consistently

• Collaborate with team members and supervisors to resolve complex customer issues

• Process customer requests, complaints, and feedback appropriately

• Meet productivity and quality targets set by the organisation

What we're looking for

• Strong written communication skills with the ability to convey information clearly and professionally

• Basic computer literacy and proficiency in using email, chat platforms, and customer service systems

• Excellent attention to detail and organisational skills

• Ability to multitask and manage multiple customer inquiries simultaneously

• Patient and empathetic approach to customer interactions

• Willingness to learn and adapt to new systems and processes

• Reliable and punctual with a strong work ethic

• High school diploma or equivalent (or relevant work experience)

• Preferred: Previous customer service experience or background in a similar role

What we offer

• Competitive salary and benefits package

• Comprehensive on-the-job training and support to help you succeed in the role

• Opportunities for career advancement and professional development

• A supportive and collaborative team environment

• Health and wellness initiatives to support employee wellbeing

• Regular performance feedback and recognition programmes

• Flexible scheduling options where applicable