CSR (Non-Voice)

TASK AGENCIES INC; Davao City; On-site; PHP 240,000 - 400,000; Full time

Job summary

TASK Agencies Inc is seeking a talented CSR (Non-Voice) to join our dynamic customer service team in Davao. This is a full-time position that offers an excellent opportunity to provide exceptional support to our clients through non-voice channels such as email, chat, and ticketing systems.

You will be the backbone of our customer service operations, handling a diverse range of customer inquiries and concerns with professionalism and efficiency.

Responsibilities

• Respond to customer inquiries via email, live chat, and ticketing systems within established timeframes
• Provide accurate, comprehensive, and courteous support to customers across multiple platforms
• Troubleshoot and resolve customer issues and concerns efficiently and professionally
• Document all customer interactions thoroughly and accurately in the company's ticketing system
• Maintain comprehensive knowledge of company products, services, and policies to provide informed assistance
• Escalate complex issues to supervisors or specialised teams when necessary
• Identify and communicate recurring customer issues or suggestions for service improvement
• Adhere to company guidelines, procedures, and quality standards consistently
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
• Collaborate with team members to share best practices and support overall team objectives

Job description

About the role

TASK Agencies Inc is seeking a talented CSR (Non-Voice) to join our dynamic customer service team in Davao. This is a full-time position that offers an excellent opportunity to provide exceptional support to our clients through non-voice channels such as email, chat, and ticketing systems. In this role, you will be the backbone of our customer service operations, handling a diverse range of customer inquiries and concerns with professionalism and efficiency. Your ability to communicate clearly in writing and resolve issues promptly will be crucial to maintaining our clients' satisfaction and loyalty. This position is integral to our company's mission of delivering outstanding customer experiences across all touchpoints.

Key responsibilities

• Respond to customer inquiries via email, live chat, and ticketing systems within established timeframes
• Provide accurate, comprehensive, and courteous support to customers across multiple platforms
• Troubleshoot and resolve customer issues and concerns efficiently and professionally
• Document all customer interactions thoroughly and accurately in the company's ticketing system
• Maintain comprehensive knowledge of company products, services, and policies to provide informed assistance
• Escalate complex issues to supervisors or specialised teams when necessary
• Identify and communicate recurring customer issues or suggestions for service improvement
• Adhere to company guidelines, procedures, and quality standards consistently
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
• Collaborate with team members to share best practices and support overall team objectives