Non-Voice Blended Call Center / Makati Virtual Process

R. Celestial Clothing Shop; Makati; On-site; PHP 279,000 - 424,080; Full time

Benefits offered by this job

HMO

Free Meals

Job summary

R. Celestial Clothing Shop is seeking a Non-Voice Blended Call Center professional for Makati.

The role involves handling inbound and outbound calls, assisting customers with product and service queries, and documenting interactions accurately. The ideal candidate has 1–3 years of customer service experience, excellent communication and interpersonal skills, and proficiency with customer service software in a fast-paced virtual setting.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years of customer service experience.
• Customer-oriented with a problem-solving mindset.
• Available to work in a fast-paced virtual environment.

Responsibilities

• Manage inbound and outbound calls while delivering high-quality customer service.
• Assist customers with queries related to products and services.
• Document call details accurately in the system.
• Address customer concerns efficiently to achieve first call resolution.
• Collaborate with team members to meet performance targets and KPIs.

Skills

Excellent communication

Interpersonal skills

Customer service software

Education

Bachelor’s degree

Tools

CRM software

Job description

Non-Voice Blended Call Center / Makati Virtual Process

R. Celestial Clothing Shop

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Free Meals

Professional Development

Job Training

Description

• Manage inbound and outbound calls while ensuring high-quality customer service.
• Assist customers with queries related to products and services.
• Document call details accurately in the system.
• Address customer concerns efficiently, striving for first call resolution.
• Collaborate with team members to achieve performance targets and KPIs.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
• Experience Level: 1-3 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer service software and tools.
• Qualities and Traits: Customer-oriented with a problem-solving mindset.
• Working Conditions: Must be available to work in a fast-paced virtual environment.