Remote Non-Voice Customer Support Specialist

R. Celestial Clothing Shop; Makati; On-site; PHP 279,000 - 424,080; Full time

Benefits offered by this job

HMO

Free Meals

Job summary

R. Celestial Clothing Shop is seeking a Non-Voice Blended Call Center professional for Makati.

The role involves handling inbound and outbound calls, assisting customers with product and service queries, and documenting interactions accurately. The ideal candidate has 1–3 years of customer service experience, excellent communication and interpersonal skills, and proficiency with customer service software in a fast-paced virtual setting.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years of customer service experience.
• Customer-oriented with a problem-solving mindset.
• Available to work in a fast-paced virtual environment.

Responsibilities

• Manage inbound and outbound calls while delivering high-quality customer service.
• Assist customers with queries related to products and services.
• Document call details accurately in the system.
• Address customer concerns efficiently to achieve first call resolution.
• Collaborate with team members to meet performance targets and KPIs.

Skills

Excellent communication

Interpersonal skills

Customer service software

Education

Bachelor’s degree

Tools

CRM software

Job description

R. Celestial Clothing Shop is seeking a Non-Voice Blended Call Center professional for Makati.

The role involves handling inbound and outbound calls, assisting customers with product and service queries, and documenting interactions accurately. The ideal candidate has 1–3 years of customer service experience, excellent communication and interpersonal skills, and proficiency with customer service software in a fast-paced virtual setting.