Virtual / NonVoice Call Center Agent/ Makati Site

R. Celestial Clothing Shop; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Free meals

Job Training

Health & Wellness Insurance

Job summary

R. Celestial Clothing Shop in Makati is seeking a Virtual / NonVoice Call Center Agent to work on-site. You will deliver exceptional customer service through non-voice channels, handle inquiries, and follow scripts to resolve issues and satisfy customers.

The ideal candidate has a high school diploma (or equivalent), 1-3 years in customer service, strong English language skills, and a collaborative attitude. On-the-job training is provided, with health and wellness benefits included.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years in a customer service role.
• Strong customer service skills and excellent command of English.

Responsibilities

• Provide exceptional customer service to clients through non-voice communication channels.
• Handle customer inquiries and complaints with a focus on problem resolution.
• Communicate effectively in English to ensure clear understanding and satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service processes and improve service delivery.

Skills

Customer service

English language

Problem solving

Education

High school diploma or equivalent

Job description

Virtual / NonVoice Call Center Agent/ Makati Site

R. Celestial Clothing Shop

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time

Chat

Job Description

Government Mandated Benefits

Insurance Health & Wellness

• HMO
• Free Meals

Professional Development

• Job Training

Description

• Provide exceptional customer service to clients through non-voice communication channels.
• Handle customer inquiries and complaints with a focus on problem resolution.
• Communicate effectively in English to ensure clear understanding and satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service processes and improve service delivery.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 1-3 years in a customer service role.
• Skills and Competencies: Strong customer service skills, excellent command of the English language, and effective problem-solving abilities.
• Qualities and Traits: Strong communication skills, patience, and a collaborative attitude.
• Responsibilities and Duties: Ability to follow scripts and procedures while addressing customer needs.

Customer Service English Language Problem Solving