Call Center Agent – Blended Account | Virtual Process

TASK AGENCIES INC; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

TASK AGENCIES INC is hiring a Call Center Agent for a blended, virtual-processing role based in Cubao, Quezon City. You will handle inbound and outbound calls, manage inquiries across channels, and document interactions in the system with accuracy.

The ideal candidate has a high school diploma or equivalent, strong communication and problem-solving skills, and the ability to multitask in a fast-paced environment. Remote-friendly schedules and ongoing training are offered.

Qualifications

• High school diploma or equivalent qualification.
• Customer service experience in a call centre or similar.
• Excellent communication and listening skills.
• Ability to multitask and handle multiple interactions.
• Proficiency with computers and call center software.

Responsibilities

• Answer incoming calls professionally and resolve inquiries promptly.
• Handle outbound calls for follow-ups or promotions.
• Engage across channels including phone, email, and chat.
• Document interactions accurately in the system.
• Meet performance targets and participate in training.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Computer literacy

Education

High school diploma or equivalent

Tools

Call center software

CRM systems

Job description

Call Center Agent – Blended Account | Virtual Process

About the role TASK AGENCIES INC is seeking a dedicated and customer-focused Call Center Agent – Blended Account | Virtual Process to join our dynamic team. This is a full-time position based in Cubao, Quezon City, Metro Manila. As a Call Center Agent, you will be the voice of our company, handling both inbound and outbound calls whilst managing customer inquiries through multiple communication channels. This role is essential to delivering exceptional customer service and maintaining our commitment to client satisfaction.

Key responsibilities

Answer incoming calls professionally and promptly, addressing customer inquiries and resolving issues in a timely manner

Handle outbound calls to customers for follow-ups, surveys, or promotional activities as required

Manage customer interactions across multiple channels including phone, email, and chat in a seamless blended environment

Document all customer interactions accurately and thoroughly in the company's system for quality assurance and future reference

Identify customer needs and provide appropriate solutions or elevate to relevant departments when necessary

Maintain detailed records of customer accounts and transaction histories

Follow company scripts, procedures, and quality standards consistently whilst adapting to individual customer needs

Meet or exceed performance targets including call handling time, customer satisfaction ratings, and sales goals

Participate in training sessions and continuous development programmes to enhance product knowledge and customer service skills

Collaborate with team members and supervisors to achieve departmental objectives

What we’re looking for

High school diploma or equivalent qualification

Proven customer service experience, preferably in a call centre or similar environment

Excellent communication skills with a clear, professional speaking voice

Strong listening and problem-solving abilities to address customer concerns effectively

Ability to multitask and manage multiple customer interactions simultaneously

Proficiency in using computer systems, databases, and relevant call centre software

Patience, empathy, and a positive attitude when dealing with customers

Ability to work in a fast-paced environment whilst maintaining accuracy and attention to detail

Flexibility to work in shifts, including evenings, weekends, or holidays as required

Excellent time management and organisational skills

Ability to work both independently and as part of a collaborative team

Experience with virtual or remote processes is advantageous

What we offer TASK AGENCIES INC is committed to supporting our employees' growth and wellbeing. We offer a competitive remuneration package, comprehensive benefits, and a supportive work environment that values professional development. Our team members enjoy opportunities for career advancement, ongoing training programmes, and access to wellness initiatives. We foster a collaborative culture where your contributions are recognised and valued. We believe in maintaining a healthy work-life balance and provide flexible working arrangements where possible.

About us TASK AGENCIES INC is a leading provider of customer service and call centre solutions. We are dedicated to delivering exceptional service quality and innovative solutions to our clients across diverse industries. With a commitment to excellence, integrity, and customer satisfaction, we have established ourselves as a trusted partner in the customer service sector. Our mission is to provide outstanding customer experiences whilst creating a positive and empowering workplace for our talented team members. We pride ourselves on our professional standards, team collaboration, and continuous improvement.