Customer Service Representative (Blended Non-Voice Account) - START ASAP!

GDV BUSINESS SERVICES CO.; Philippines; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive salary package

Paid training

Career growth and development

Supportive work environment

Open to applicants with no BPO exp

Job summary

GDV BUSINESS SERVICES CO. in Makati City (Ayala North Exchange or Glorietta 5) is hiring a Customer Service Representative. You will respond to inquiries via voice or non-voice channels, assist with requests, and maintain accurate customer records.

No work experience is required, and the role may include weekend/holiday shifts. A Day 1 HMO and paid training are provided, along with opportunities for growth in a supportive environment.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School.
• With or without BPO experience — no work experience required!
• Good verbal and written communication skills.
• Willing to work onsite at Ayala North Exchange or Glorietta 5, Makati City.
• Willing to work on a shifting schedule, including weekends and holidays when required.

Responsibilities

• Respond to customer inquiries through voice or non-voice channels.
• Handle customer requests, account updates, and concerns.
• Provide accurate information and appropriate solutions.
• Process and maintain customer records.
• Document interactions and transactions accurately.
• Follow company policies, quality standards, and compliance procedures.
• Maintain professionalism and protect customer information.
• Achieve assigned productivity and performance targets.

Skills

Verbal communication

Written communication

Onsite work readiness

Education

High School Graduate (Old Curriculum) or Senior High School

Job description

Join our growing team in Makati City as a Customer Service Representative! Depending on your assigned account, you may handle voice or non-voice transactions, assist customers with their concerns, and deliver efficient, professional support.

Key Responsibilities

• Respond to customer inquiries through voice or non-voice channels.

• Handle customer requests, account updates, and concerns.

• Provide accurate information and appropriate solutions.

• Process and maintain customer records.

• Document interactions and transactions accurately.

• Follow company policies, quality standards, and compliance procedures.

• Maintain professionalism and protect customer information.

• Achieve assigned productivity and performance targets.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• With or without BPO experience — no work experience required!

• Good verbal and written communication skills.

• Willing to work onsite at Ayala North Exchange or Glorietta 5, Makati City.

• Willing to work on a shifting schedule, including weekends and holidays when required.

Perks and Benefits

• Day 1 HMO

• Competitive salary package

• Paid training

• Career growth and development opportunities

• Supportive work environment

• Open to applicants with no BPO experience