Night-Shift Provisioning Specialist — Remote SaaS/Telecom

MicroSourcing International; Manila; Remote; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage option(s)

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Provisioning Specialist for permanent work-from-home with a night shift (8:00 AM – 5:00 PM CST). You will execute repeatable provisioning activities, support small deployments, coordinate equipment orders, and maintain thorough documentation.

Prior VoIP/UCaaS experience and cross-functional collaboration are required. Join a company that emphasizes a collaborative culture, flexible work arrangements, and opportunities for continuous learning and career growth.

Qualifications

• Prior experience in VoIP, UCaaS, or telecommunications environments (including hardware).
• Understanding of service activation, provisioning, implementation coordination, or similar operational workflows.
• Experience supporting repeatable customer deployments and cross-functional collaboration.

Responsibilities

• Execute repeatable implementation and service delivery activities for timely customer activation.
• Support small-scope customer implementations using established processes, timelines, and quality standards.
• Coordinate equipment orders, shipment tracking, and vendor follow-up as needed.
• Maintain documentation, ticket updates, and status notes within internal systems.
• Monitor requests, maintain records, and ensure process compliance across workflows.

Skills

Communication skills

Time management

Organizational skills

Tools

Zendesk

CRM

Job description

MicroSourcing is seeking a Provisioning Specialist for permanent work-from-home with a night shift (8:00 AM – 5:00 PM CST). You will execute repeatable provisioning activities, support small deployments, coordinate equipment orders, and maintain thorough documentation.

Prior VoIP/UCaaS experience and cross-functional collaboration are required. Join a company that emphasizes a collaborative culture, flexible work arrangements, and opportunities for continuous learning and career growth.