Remote Service Delivery Specialist Night Shift (VoIP/UCaaS)

MicroSourcing International; Manila; Remote; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Service Delivery Specialist for Permanent Work-from-Home with night hours (8:00 AM - 5:00 PM CST). You will execute repeatable service delivery activities, support small customer deployments, coordinate equipment orders, and maintain documentation across systems to ensure timely activations and smooth deployments.

Ideal candidates have VoIP/UCaaS experience, knowledge of activation workflows, and strong cross-functional collaboration skills, with the ability to work

Qualifications

• Prior experience in VoIP, UCaaS, or telecommunications environments (including hardware).
• Understanding of service activation, provisioning, implementation coordination, or similar operational workflows.
• Experience supporting repeatable customer deployments and working cross-functionally with internal teams, vendors, or partners.

Responsibilities

• Execute repeatable implementation and service delivery activities to ensure timely customer activation and a smooth deployment experience.
• Support small-scope customer implementations using established processes, timelines, and quality standards.
• Coordinate equipment orders, shipment tracking, and vendor follow-up when needed.
• Maintain clear documentation, ticket updates, and status notes within internal systems.
• Monitor requests, maintain accurate records, and ensure process compliance across defined workflows.

Skills

VoIP experience

UCaaS familiarity

Service activation

Cross-functional

Communication

Tools

Zendesk

Job description

MicroSourcing is seeking a Service Delivery Specialist for Permanent Work-from-Home with night hours (8:00 AM - 5:00 PM CST). You will execute repeatable service delivery activities, support small customer deployments, coordinate equipment orders, and maintain documentation across systems to ensure timely activations and smooth deployments.

Ideal candidates have VoIP/UCaaS experience, knowledge of activation workflows, and strong cross-functional collaboration skills, with the ability to work