Remote VoIP Provisioning & Technical Support Specialist

Resolv Global; Philippines; Remote; PHP 259,000 - 432,000; Full time

Job summary

Resolv Global in the Philippines is seeking a MACD Representative for VoIP provisioning and technical support. You will provision and manage hosted voice services, coordinate with customers, vendors, and internal teams to ensure accurate delivery.

This role suits candidates with technical support, helpdesk, networking, telecommunications, or VoIP experience who take ownership and thrive on problem-solving. Overnight shifts align with U.S. business hours.

Qualifications

• High school diploma or equivalent.
• At least 6 months of technical support or help desk experience.
• Strong computer skills and confidence working with multiple software applications.
• Comfortable using Microsoft Word and Excel.
• Strong keyboard and mouse skills.
• Basic understanding of voice, data, and networking concepts.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to work independently and take ownership of assigned work.
• Willingness to work an overnight schedule aligned with U.S. business hours.

Responsibilities

• Review site surveys and scope-of-work documentation to determine customer voice service requirements.
• Participate in voice gap analysis reviews and identify provisioning requirements.
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time.
• Use proprietary, BroadWorks-based tools to design and build customer voice services.
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs.
• Manage telephone number porting activities with internal and external teams.
• Monitor order and implementation status and elevate issues when necessary.
• Maintain accurate updates throughout the provisioning process.
• Ensure customer requests are properly implemented and documented.
• Take ownership of requests from initial setup through successful installation.
• Manage multiple requests while maintaining speed, accuracy, and attention to detail.
• Communicate technical information clearly to both technical and non-technical audiences.

Skills

Technical support

Attention to detail

Communication

Time management

VOIP basics

Independent worker

Education

High school diploma or equivalent

Tools

BroadWorks

Ticketing systems

Teams / Office 365

Job description

Resolv Global in the Philippines is seeking a MACD Representative for VoIP provisioning and technical support. You will provision and manage hosted voice services, coordinate with customers, vendors, and internal teams to ensure accurate delivery.

This role suits candidates with technical support, helpdesk, networking, telecommunications, or VoIP experience who take ownership and thrive on problem-solving. Overnight shifts align with U.S. business hours.