Remote VoIP Provisioning Specialist (Night Shift)

Resolv Global; Naga; Remote; PHP 260,000 - 433,000; Full time

Job summary

Resolv Global is seeking MACD Representatives to provision and manage customer voice services in a hosted VoIP environment. You will work with customers, vendors, and internal teams to ensure services are configured and delivered to meet requirements.

Ideal candidates have technical support or VoIP experience and strong problem-solving skills. This is a fully remote role in the Philippines with an overnight schedule aligned to U.S. business hours.

Qualifications

• Minimum 6 months of technical support or help desk experience.
• Basic understanding of voice, data, and networking concepts.
• Comfortable using Microsoft Word and Excel.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Review site surveys and scope-of-work to determine customer voice service requirements.
• Participate in voice gap analysis reviews and identify provisioning requirements.
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time.
• Use BroadWorks-based tools to design and build customer voice services.
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs.
• Manage telephone number porting activities with internal and external teams.
• Monitor order and implementation status and escalate issues when necessary.
• Maintain updates throughout the provisioning process.
• Ensure customer requests are properly implemented and documented.
• Take ownership of requests from initial setup through successful installation.

Skills

Technical support

Helpdesk

Networking

VoIP

BroadWorks

Attention to detail

Ownership of tasks

Education

High school diploma

Tools

BroadWorks

Microsoft Teams/Office 365

Job description

Resolv Global is seeking MACD Representatives to provision and manage customer voice services in a hosted VoIP environment. You will work with customers, vendors, and internal teams to ensure services are configured and delivered to meet requirements.

Ideal candidates have technical support or VoIP experience and strong problem-solving skills. This is a fully remote role in the Philippines with an overnight schedule aligned to U.S. business hours.