Empathetic Customer Support Specialist

Concentrix; Santa Rosa; On-site; PHP 246,000 - 379,000; Full time

Job summary

Concentrix in the Philippines is seeking a customer service professional to support inbound inquiries and provide effective resolutions. You will clarify needs, demonstrate empathy, greet customers professionally, and maintain knowledge of client products and services.

The role requires careful documentation, teamwork, and flexibility to rotate shifts as needed. Applicants should have a high school diploma with 3–6 months of relevant experience, strong communication skills, and solid computer

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Dependable with strong attention to detail.
• Skilled in multi-tasking and adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrates patience with a pleasant, professional demeanor.
• Ability to rotate shifts as needed.
• Additional location/program requirements may apply.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding and resolve queries.
• Listen attentively, show empathy, and build rapport with customers.
• Greet customers courteously and professionally per procedures.
• Maintain knowledge of client products and/or services.
• Prepare complete and accurate work; notation of accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products or services where appropriate.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referencing published materials or escalating to senior staff.

Skills

Customer service

Communication

Multitasking

Teamwork

Patience

Attention to detail

Shift flexibility

Empathy

Computer skills

Education

High school diploma

Job description

Concentrix in the Philippines is seeking a customer service professional to support inbound inquiries and provide effective resolutions. You will clarify needs, demonstrate empathy, greet customers professionally, and maintain knowledge of client products and services.

The role requires careful documentation, teamwork, and flexibility to rotate shifts as needed. Applicants should have a high school diploma with 3–6 months of relevant experience, strong communication skills, and solid computer