Technical Support Engineer – Customer Success & Troubleshooting

TELUS Digital Philippines; Makati; Híbrido; PHP 250.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work setup (onsite 3-4x per wk)

Descripción de la vacante

TELUS Digital Philippines is seeking a technically skilled Support/Engineering specialist to handle customer cases across email, chat, and web. You will reproduce issues, contribute to documentation, and provide actionable guidance for Level 2 and higher teams, while working in a hybrid setup at McKinley Exchange in Manila.

The role emphasizes strong debugging, clear customer communication, and collaboration with product, engineering, and operations teams to improve tools, processes, and

Formación

• Strong technical troubleshooting and root-cause analysis.
• Ability to craft short, self-contained code examples to reproduce issues.
• Clear customer communications and explain next steps.
• Working knowledge of coding and debugging tools.
• Ability to understand and follow structured support processes.

Responsabilidades

• Answer and resolve technical support cases via email, chat, and web within targets.
• Maintain high customer satisfaction through clear communication and troubleshooting.
• Refer customers to accurate product resources and docs.
• Follow processes for case handling, escalations, routing, and bug filing.
• Reproduce issues with clear steps and provide minimal code samples for bugs.

Conocimientos

Troubleshooting

Code examples

Customer communication

Development tools

Bug investigation

Support processes

Collaboration

Initiative

Process improvement

Coaching/leadership

Herramientas

Chrome DevTools

Descripción del empleo

TELUS Digital Philippines is seeking a technically skilled Support/Engineering specialist to handle customer cases across email, chat, and web. You will reproduce issues, contribute to documentation, and provide actionable guidance for Level 2 and higher teams, while working in a hybrid setup at McKinley Exchange in Manila.

The role emphasizes strong debugging, clear customer communication, and collaboration with product, engineering, and operations teams to improve tools, processes, and