Tech Support Engineer: End-User & Network Troubleshooter

Concentrix Philippines; Quezon City; On-site; PHP 2,400,000 - 3,600,000; Full time

Job summary

Concentrix Philippines is seeking a Technical Support Engineer to provide end-user assistance, troubleshoot issues, and support IT infrastructure in a busy service environment in Quezon City.

This role spans hardware, software, networking, and cloud-related technologies, with opportunities across helpdesk, desktop support, network engineering, systems, and IT operations. Candidates should demonstrate strong communication, problem-solving, and a customer-service mindset.

Qualifications

• Experience in Technical Support, IT Helpdesk/Service Desk, Networking, Systems, Infrastructure, or related technology functions.
• Strong technical troubleshooting and problem-solving skills.
• Knowledge of relevant hardware, software, networking, operating systems, or enterprise technologies depending on area of specialization.
• Good verbal and written communication skills.
• Ability to diagnose technical issues and provide appropriate solutions or escalation.
• Customer-service orientation for user- or client-facing technical roles.
• Relevant IT certifications are an advantage.
• Willingness to work on varying schedules and work arrangements depending on business requirements.

Skills

Technical Support

Helpdesk/Service Desk

Networking

Systems

Infrastructure

Troubleshooting

Communication skills

Tools

Windows

Linux

Active Directory

Microsoft 365

TCP/IP

VPN

Cloud platforms

ITSM/Ticketing Systems

Monitoring Tools

Job description

Concentrix Philippines is seeking a Technical Support Engineer to provide end-user assistance, troubleshoot issues, and support IT infrastructure in a busy service environment in Quezon City.

This role spans hardware, software, networking, and cloud-related technologies, with opportunities across helpdesk, desktop support, network engineering, systems, and IT operations. Candidates should demonstrate strong communication, problem-solving, and a customer-service mindset.