Customer Support Specialist: Problem Solver

Concentrix; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix in Mandaluyong, Philippines, is seeking a Customer Service Advisor to handle inbound/outbound calls and internet inquiries, delivering first‑line support and problem resolution for client products or services.

The role emphasizes empathy, accuracy, and adherence to client KPIs, with opportunities to upsell, document interactions, and collaborate with team members in a fast-paced, shift‑based environment.

Qualifications

• High school diploma preferred with 3–6 months relevant experience.
• Must be courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively in writing and verbally.
• Detail oriented and dependable.
• Able to multitask in a fast-paced environment.
• Patient in all customer interactions and maintain professionalism.
• Able to rotate shifts as needed.

Responsibilities

• Handle inbound/outbound calls and internet inquiries per client requirements.
• Meet contractual KPIs and resolve routine problems.
• Clarify requirements and provide resolution using resources.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Document and note customer interactions accurately.
• Assist in activities to improve customer satisfaction.
• Suggest additional products/services when appropriate.
• Track and retrieve information in call tracking database.
• Route inquiries to published materials or senior staff when needed.

Skills

Customer service

Communication

Computer literacy

Attention to detail

Multitasking

Teamwork

Patience

Flexibility

Education

High school diploma

Tools

Call tracking software

CRM systems

Job description

Concentrix in Mandaluyong, Philippines, is seeking a Customer Service Advisor to handle inbound/outbound calls and internet inquiries, delivering first‑line support and problem resolution for client products or services.

The role emphasizes empathy, accuracy, and adherence to client KPIs, with opportunities to upsell, document interactions, and collaborate with team members in a fast-paced, shift‑based environment.