Technical Support Engineer - End-User & Network Expert

Concentrix; Quezon City; Hybrid; PHP 450,000 - 600,000; Full time

Job summary

Concentrix in Quezon City is seeking a motivated Technical Support Engineer to join our global technology and services team. The role focuses on technical troubleshooting, end-user support, and collaboration with network and infrastructure teams to resolve complex issues.

You will diagnose problems, provide effective solutions, and escalate where needed while delivering excellent customer service. This on-site role offers opportunities across multiple tech domains in a dynamic, customer-centric

Qualifications

• Experience in Technical Support, Helpdesk/Service Desk, or related IT functions.
• Strong troubleshooting and problem-solving skills.
• Knowledge of hardware, software, networking, and enterprise technologies.
• Good written and spoken communication skills.
• Ability to diagnose issues and escalate appropriately.
• IT certifications are an advantage.

Responsibilities

• Provide technical support to end users in a fast-paced environment.
• Diagnose and resolve hardware and software issues or escalate.
• Assist with network connectivity problems and IT infrastructure support.

Skills

Technical troubleshooting

End-user support

Networking fundamentals

Verbal communication

Written communication

Customer-service orientation

Willingness to work varying schedules

Tools

Windows/Linux administration

Microsoft 365

Active Directory

TCP/IP basics

VPN

Job description

Concentrix in Quezon City is seeking a motivated Technical Support Engineer to join our global technology and services team. The role focuses on technical troubleshooting, end-user support, and collaboration with network and infrastructure teams to resolve complex issues.

You will diagnose problems, provide effective solutions, and escalate where needed while delivering excellent customer service. This on-site role offers opportunities across multiple tech domains in a dynamic, customer-centric