Remote Technical Support Specialist

Connext Global Solutions Inc

Central Luzon

Remote

PHP 335,000 - 502,000

Full time

2 days ago

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Benefits offered by this job

Competitive compensation

Perfect Attendance Bonus

Life insurance

HMO Insurance

Great company culture

Work from Home

Job summary

Connext Global Solutions Inc in the Philippines is seeking a Technical Support Specialist to join our team serving a United States client. You will provide exceptional technical assistance, troubleshoot product‑related issues, and deliver clear, empathetic communication to ensure customer satisfaction and timely resolutions.

Responsibilities include handling email and phone queries, logging incidents in the ticketing system, documenting steps and outcomes, identifying bugs for the development

Qualifications

1–2 years of experience in a customer support role (tech startup preferred).
Strong communication and problem-solving skills.
Experience with CRM and ticketing systems is a plus.

Responsibilities

Interact with customers via email and phone to resolve queries and provide technical assistance.
Use the CRM to manage inquiries, prioritize tickets, and document resolutions.
Identify and document software bugs; submit clear bug tickets to development with steps to reproduce.

Skills

Customer support

Communication

CRM experience

Tools

CRM (ticketing system)

Bug tracking

Job description

Responsibilities include handling email and phone queries, logging incidents in the ticketing system, documenting steps and outcomes, identifying bugs for the development

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