Multichannel Customer Support Specialist (Entry Level)

Global Payments Inc.; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Global Payments Inc. in the Philippines is seeking a Customer Service Representative to join the Client Services Operations Team and support customers across phone, email, and chat channels. The role emphasizes accurate information, courteous service, and timely problem resolution.

You will handle routine requests, escalate complex issues, document interactions, and maintain knowledge of products and policies to ensure consistent service quality.

Qualifications

• High school diploma or equivalent required.
• 6 months to 1 year in a customer support role in a contact center/BPO.
• Strong English communication skills, both written and spoken.
• Excellent customer service skills; stay professional under pressure.
• Willing to work in Pure Voice or Blended support as needed.
• Able to shift schedules, including weekends and holidays.
• Onsite work at Vertis North, Quezon City.

Responsibilities

• Respond to customer inquiries across channels and resolve concerns.
• Handle routine requests and escalate when needed.
• Maintain product knowledge and coordinate with teams.
• Provide accurate information and timely resolutions.
• Document interactions and update client systems.
• Escalate issues to senior staff when required.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Multichannel Support

Education

High School Diploma or Equivalent

Tools

CRM tools

Job description

Global Payments Inc. in the Philippines is seeking a Customer Service Representative to join the Client Services Operations Team and support customers across phone, email, and chat channels. The role emphasizes accurate information, courteous service, and timely problem resolution.

You will handle routine requests, escalate complex issues, document interactions, and maintain knowledge of products and policies to ensure consistent service quality.